AVR Outbound Notification System

The new system known as the AVR Outbound Notification System, utilizes the latest in computer telecommunications technologies to help provide more timely notifications to employees when their job status has changed -i.e., they have been displaced or awarded a new assignment. The system is designed to both initiate the notification process and assist the Crew Dispatcher in promptly advising the employee of his or her status change. Once one of these events has occurred, the system will automatically commence notifying the employee. Once fully implemented, employees can expect to receive more expedient displacement/assignment notifications. Several features of the new system is outlined below.

• The system will automatically detect when an employee has been bumped or awarded a new assignment an commence efforts to notify the employee.
• The system will not make an automatic notification attempt if one or more of the following occur or is encountered

• The employees telephone is connected to a recorder
• The employees designated phone number is a beeper or a cell phone
• The Crew Dispatcher has already notified the employee.
• The employee is on vacation, bereavement leave, etc. or is laid off hurt.

• The time of the automatic notification attempt would fall outside a specified period. ( Our plans, subject to applicable collective bargaining agreement requirements, contemplate automatic notifications to be made on about a 2-hour interval between 6:00 a.m. and 10:00 p.m.)
• When an automatic notification is made, the employee may either follow the AVR prompts or be routed directly to the Crew Dispatcher.
• System notifications will take into account applicable agreement rules (such as undisturbed rest rules, etc.) governing when employees can be contacted or notified.
• System notifications will be made subject to applicable rules governing contacting/notifying employee at the away from home terminal, etc.

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